Privacy Policy

Privacy Policy for Spirit of Misty Creations (Personalised Products)
Last updated: November 2025

Thank you for shopping with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
By using our site, you agree to the practices described below.

1. Information We Collect
We collect the following information to fulfil your orders and provide a smooth shopping experience:
Personal Information
Name
Email address
Delivery address
Phone number (if provided)
Order & Payment Information
Order details (product selections, personalisation notes, etc.)
Payment details (processed securely through our payment provider; we do not see or store full card information)
Automatically Collected Information
IP address
Browser type and device information
Pages viewed and time spent on our website (via cookies)

2. How We Use Your Information
We use your information to:
Process and fulfil your orders
Create personalised products based on your instructions
Send order updates, shipping notifications, or customer support messages
Improve our website and services
Prevent fraud or unauthorised use of our site
(If opted-in) Send promotional emails or updates

3. Sharing Your Information
We do not sell or share your personal information with third parties for marketing.
We only share data with trusted partners when necessary to complete your order:
Payment processors (e.g., PayPal, Stripe)
Delivery services (e.g., Royal Mail, couriers)
Website hosting / e-commerce platform providers
These partners only receive the information needed to perform their service.

4. Personalisation Information
For personalised products, you may provide names, dates, messages, or uploaded images.
We only use this information to create your order.
We never use personalised content for advertising or display unless you give explicit written permission.

5. Cookies
Our website uses cookies to:
Enable website functionality (shopping basket, checkout)
Analyse website traffic and improve user experience
You can adjust or block cookies in your browser settings.

6. Data Security
We take data protection seriously and use:
Secure encrypted checkout
Password-protected systems
Limited access to customer information
Although no system is 100% secure, we take all reasonable steps to safeguard your data.

7. How Long We Keep Your Data
We keep your information only for as long as necessary to:
Complete your order
Meet legal or tax requirements
Resolve any disputes
Personalisation details may be deleted after your order is completed unless needed for repeat orders or you request removal.

8. Your Rights
You have the right to:
Request a copy of your personal data
Ask us to correct or delete your data
Withdraw consent for marketing emails
Make a complaint to the Information Commissioner’s Office (ICO) if needed
To exercise your rights, contact us at:
Pam@spiritofmistycreations.co.uk

9. Children’s Privacy
Our website is not intended for individuals under 16, and we do not knowingly collect children’s data.

10. Changes to This Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with the updated date.

11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at: Pam@spiritofmistycreations.co.uk